Cybersecurity Operations Engineer - Managed Service Provider (Hybrid)

Herndon, VA
Full Time
Cybersecurity
Mid Level
Join ISI Defense as a Managed Service Provider (MSP) Cybersecurity Operations Engineer, where you will be the primary point of contact for managed services clients. In this client-facing role, you will focus on implementing, managing, and optimizing cybersecurity solutions tailored to client needs. This position emphasizes proactive support, solution engineering, and compliance alignment, ensuring the success of Managed Service Provider (MSP) clients in meeting their security goals. You will also collaborate with Managed Service Provider (MSP) support teams, account managers, engineering, compliance analysts and the SOC to deliver comprehensive solutions.

ISI Defense specializes in delivering top-tier cybersecurity solutions to clients in the Defense Industrial Base. As part of our team, you’ll play a vital role in protecting sensitive data and systems, working in an environment that values collaboration, innovation, and excellence. 

Duties/Responsibilities:

  • Client-Focused Solution Engineering: 

  • Design and implement tailored cybersecurity solutions for MSP clients, including Email Security, Endpoint Protection, and Access Control. 

  • Perform remote configurations of cybersecurity tools to meet client-specific requirements. 

  • Technical Support and Troubleshooting: 

  • Provide expert-level support for client environments, diagnosing and resolving security-related issues. 

  • Ensure timely resolution of incidents, escalating as necessary to the Cybersecurity Team Lead or relevant teams. 

  • Support the compliance team during CMMC audits by ensuring documentation and security tools meet audit requirements. 

  • Compliance and Security Best Practices: 

  • Assist clients in achieving and maintaining compliance with NIST SP 800-171, CMMC, and DFARS 252.204-7012. 

  • Provide guidance on security policies, procedures, and documentation to bolster client compliance. 

  • Proactive Monitoring and Maintenance: 

  • Monitor client systems for vulnerabilities and security threats, performing regular assessments to ensure resilience. 

  • Implement and maintain updates, patches, and upgrades for client cybersecurity systems. 

  • Support vulnerability management and configuration management processes to secure client environments. 

  • Client Relationship Management: 

  • Act as a trusted advisor to MSP clients, providing clear communication about security risks and solutions. 

  • Collaborate with clients to understand their business needs and align security strategies accordingly. 

  • Tool Management and Optimization: 

  • Maintain and optimize cybersecurity tools, such as endpoint protection, email security, and SIEM platforms, ensuring their effective operation. 

  • Conduct regular evaluations of tools to ensure they meet performance and security standards. 

  • Support compliance, vulnerability management, patching, and configuration management efforts through tool maintenance. 

  • Provide operational support for Identity and Access Management (IAM) and Privileged Access Management (PAM) solutions. 

  • Manage RMM (Remote Monitoring and Management) tools to provide proactive monitoring and remediation for client systems. 

  • Conduct regular evaluations of tools to ensure they meet performance and security standards. 

  • Optimize and maintain tools required for compliance, vulnerability management, patching, and configuration management. 

  • Provide support for Identity and Access Management (IAM) and Privileged Access Management (PAM) solutions, DNS security solutions.  

  • Manage RMM (Remote Monitoring and Management) tools to provide proactive monitoring and remediation for client systems. 

  • Conduct regular evaluations of tools to ensure they meet performance and security standards. 

  • Optimize and maintain tools required for compliance, vulnerability management, patching, and configuration management. 

  • Collaboration and Support: 

  • Work closely with MSP support teams, account managers, engineering, compliance and SOC staff to ensure seamless integration and execution of cybersecurity initiatives. 

  • Participate in cross-functional meetings to address client challenges and improve service delivery. 

  • Training and Awareness: 

  • Deliver tailored cybersecurity awareness sessions for MSP clients, ensuring they understand risks and best practices. 

Qualifications:
  • United States Citizenship required.

  • Bachelor’s degree in Cybersecurity, IT, or related field (or equivalent work experience). 

  • 3+ years of experience in a client-facing role within an MSP or cybersecurity services environment. 

  • Strong knowledge of NIST, CMMC, and DFARS requirements. 

  • Proficiency in configuring and managing tools such as Email security, Endpoint protection, SIEM solutions, and RMM platforms. 

  • Familiarity with vulnerability management, patch management, and configuration management processes. 

  • Experience with PSA (Professional Services Automation) tools. 

  • Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid infrastructures. 

  • Experience working in GCC and GCC High (Government Community Cloud) environments. 

Preferred Qualifications:

  • Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH), Security + or equivalent 

  • Hands-on experience with Splunk, SOAR and XDR platforms. 

  • Strong interpersonal and communication skills to manage client relationships effectively. 


What we offer:

  • Competitive salary range: $90,000 - $105,000 (commensurate with experience). 

  • Comprehensive benefits package, including generous PTO. 

  • Flexible hybrid work schedule. 

  • Opportunities for professional growth and training. 

  • A collaborative and innovative company culture that values teamwork and continuous improvement. 

Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

IsI Enterprises does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless IsI has an active agreement in place with the recruiter and such a request has been made by the IsI hiring team and such candidate was submitted to the IsI hiring team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to IsI in violation of this policy may be used by IsI without obligation to pay any fees of any kind to the recruiter.
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