Strategic Account Manager

United States
Full Time
Mid Level
Strategic Account Manager – FSO & Clearance Services
As ISI continues to grow its FSO &  Clearance business and strengthen long-term client partnerships across the government contracting community, we are seeking a relationship-driven and highly organized Strategic Account Manager – FSO & Clearance Client Services to join our growing team. This role will serve as a trusted advisor and primary relationship manager for a portfolio of FSO & Clearance clients, helping ensure exceptional customer experience, long-term retention, operational alignment, and strategic growth opportunities across ISI’s service offerings.
This position is designed to help evolve ISI’s FSO & Clearance organization from a task-oriented compliance support model into a proactive partnership-driven experience focused on relationship development, client advocacy, operational coordination, business growth support, and strategic advisory engagement. The ideal candidate will be highly personable, proactive, operationally minded, and comfortable engaging directly with executives, Facility Security Officers (FSOs), operations leaders, and business owners across the government contracting community.
The Strategic Account Manager – FSO & Clearance Client Services will work closely with operations, compliance, customer support, sales, and executive leadership teams to improve customer satisfaction, identify expansion opportunities, support retention efforts, and strengthen ISI’s overall partnership model.
This role will report directly to the company President.
Duties/Responsibilities:
Client Relationship Management
  • Serve as the primary relationship manager and strategic point of contact for a portfolio of FSO & Clearance clients.
  • Conduct proactive client engagement meetings to better understand client priorities, operational challenges, business goals, compliance initiatives, and growth strategies.
  • Build and maintain long-term executive and operational relationships with client stakeholders including owners, executives, FSOs, operations personnel, and program leadership.
  • Act as a trusted advisor and client advocate internally within ISI.
Customer Experience & Client Advocacy
  • Monitor overall client satisfaction and proactively identify opportunities to improve customer experience, communication, responsiveness, and service delivery.
  • Escalate and coordinate resolution of client concerns with internal service delivery, compliance, support, and leadership teams as needed.
  • Conduct periodic business reviews and “Voice of Client” conversations to gather feedback and identify operational improvement opportunities.
  • Help maintain high client retention rates and improve long-term partnership value.
Growth & Cross-Selling Support
  • Identify opportunities for service expansion, cross-selling, and strategic alignment across ISI offerings including:
    • FSO & CLEARANCE / FSO Support
    • Security Control (SeccON)
    • CMMC Services
    • MSP / IT Services
    • Compliance Support
    • Advisory Services
  • Partner closely with Sales and FSO & Clearance leadership regarding growth opportunities within existing client accounts.
  • Assist clients in identifying future operational, compliance, and growth-related needs where ISI may provide additional value.
Strategic Partnership & Industry Support
  • Support ISI’s evolving partnership-driven FSO & Clearance strategy by helping clients navigate growth, compliance, recruiting, teaming, and operational challenges.
  • Facilitate strategic networking opportunities, introductions, and relationship-building efforts across ISI’s government contractor ecosystem where appropriate.
  • Help identify recurring client pain points, operational trends, and service opportunities that may influence future ISI offerings or initiatives.
Internal Coordination & Operational Alignment
  • Coordinate closely with FSO & Clearance operations teams, customer support personnel, compliance teams, sales leadership, and executive management to ensure alignment around client priorities and service expectations.
  • Track client activity, relationship notes, strategic opportunities, risks, and engagement history within CRM and operational systems.
  • Assist in onboarding coordination, operational handoffs, renewal readiness, and ongoing account health management.
  • Provide leadership visibility into client health, retention risks, operational concerns, and strategic opportunities.
Additional Responsibilities
  • Support development of scalable client engagement processes, relationship management standards, and customer success initiatives.
  • Help improve operational consistency, communication workflows, and client-facing documentation.
  • Other duties may be assigned by management as business needs evolve.
Qualifications:
  • United States Citizenship required.
  • Minimum of 3+ years of experience in:
    • Account Management
    • Customer Success
    • Client Services
    • Business Development
    • FSO & CLEARANCE / MSP / GovCon relationship management
    • or related client-facing roles.
  • Strong interpersonal and communication skills with the ability to build trust and maintain long-term client relationships.
  • Comfortable engaging directly with executives, business owners, and operational stakeholders.
  • Highly organized with strong follow-through and ability to manage multiple client relationships simultaneously.
  • Strong problem-solving skills and ability to coordinate cross-functional operational support.
  • Ability to operate in fast-paced, growth-oriented environments with evolving priorities.
  • Strong written and verbal communication skills.
  • Proficiency with CRM systems, Microsoft Office Suite, and client tracking/documentation processes.
Preferred Qualifications:
  • Experience supporting government contractors, FSOs, cleared environments, or compliance-focused organizations.
  • Familiarity with:
    • DCSA processes
    • Facility Clearances (FCL)
    • Personnel Security
    • CMMC
    • NIST 800-171
    • MSP / FSO & CLEARANCE environments
    • Government contracting operations
  • Previous experience within:
    • Managed Security Services (FSO & Clearance)
    • Managed Service Providers (MSP)
    • GovCon consulting
    • Compliance or security-related service environments.
  • Experience conducting executive business reviews, strategic account planning, or customer retention initiatives.
  • Familiarity with Salesforce, Halo, Security Control (SeccON), or related client management platforms.
What We Offer:
  • Competitive compensation package commensurate with experience.
  • Comprehensive benefits package including paid time off and flexible scheduling.
  • Hybrid work opportunities.
  • Opportunity to help shape and evolve ISI’s partnership-driven FSO & Clearance client experience model.
  • High visibility role with direct interaction across clients, leadership, operations, and growth initiatives.
  • Collaborative, fast-paced, and entrepreneurial work environment.
  • Professional growth encouragement and support.
Equal Employment Opportunity
Industrial Security Integrators, LLC (“ISI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of ISI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. ISI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.
ISI Enterprises does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless ISI has an active agreement in place with the recruiter and such a request has been made by the ISI hiring team and such candidate was submitted to the ISI hiring team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to ISI in violation of this policy may be used by ISI without obligation to pay any fees of any kind to the recruiter.
 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*